Visitation

Visitation Schedule:

Virtual (Zoom) visitation is available upon request.

We encourage friends and family to visit their loved ones during their stay at Lake Behavioral Hospital. Important visitor information:

• Due to the sensitive nature of our care and to protect patient privacy, all visitors must have the patient’s passcode and check in at the reception desk.
• Visitors are required to secure all personal belongings, including phones, iPads, and laptops, as these items are not permitted during visitation.
• Visitation takes place in the cafeteria, supervised by staff.
• Please arrive a few minutes before the start time to complete the check-in process.
• Disruptive behavior or inappropriate attire may result in a visitor being asked to leave.
• Visitors may not give additional belongings directly to patients. Any items can be left with the receptionist to be checked in.
• Special visitation arrangements may be made through your loved one’s therapist if you cannot attend during the designated hours.
• Visitors must be over the age of 18, and only two visitors per patient are allowed.
• Visitation may be restricted or denied if a visitor appears to be under the influence of drugs or alcohol.
• Staff may end a visit if the safety of staff or patients is compromised.
• Outside food and drinks, including reusable water bottles, are not allowed.

If you have any questions or concerns before visiting, please get in touch with us at (855) 990-1900.

Patient Phone Privileges:
Patients can receive phone calls between 8:00 AM and 10:00 PM. However, calls are not allowed during scheduled group times. Staff will assist patients in making and receiving calls while in treatment. Patients can generally make and return calls during non-group times, which vary by unit. Unit staff can provide specific schedules. Calls are limited to 10 minutes to ensure all patients can access the phones.

Patient Internet Privileges:
Patients, regardless of age, do not have access to the Internet while in treatment.